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We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and unwashed
- The item must be in its original packaging
- All tags and labels must be attached
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items cannot be returned:
Opened or used perfumes/fragrances (due to hygiene and safety reasons)
- Used or worn items
- Clearance or final sale items
- Gift cards or promotional items
- Personalized or customized products (if applicable)
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- We will arrange a replacement or full refund at no additional cost
Return Process
To initiate a return:
- Email us at inquery@bykapra.com
- Provide your order number and reason for return
- Our team will guide you with return instructions
Customers may be responsible for return shipping costs unless the item is defective or incorrect.