{"id":19874,"date":"2023-05-11T09:45:12","date_gmt":"2023-05-11T09:45:12","guid":{"rendered":"https:\/\/motta.uix.store\/?page_id=19874"},"modified":"2026-05-02T15:54:39","modified_gmt":"2026-05-02T15:54:39","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/buykapra.com\/es\/legal\/return-and-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19874\" class=\"elementor elementor-19874\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37593535 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"37593535\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-696a45aa\" data-id=\"696a45aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1119659c elementor-widget elementor-widget-motta-heading\" data-id=\"1119659c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h1 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tLegal\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33bc509b elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"33bc509b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f04f10b\" data-id=\"4f04f10b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d390609 elementor-widget elementor-widget-motta-heading\" data-id=\"d390609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\t<h1 data-section-id=\"2vzazo\" data-start=\"143\" data-end=\"167\">Return &amp; Refund Policy<span style=\"font-size: 3.375rem;font-weight: 500\"><\/span><\/h1>\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d1a5ae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"39d1a5ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1ed9a9 elementor-widget elementor-widget-motta-heading\" data-id=\"7e1ed9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h4 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tWhat is the Refund Policy?\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88a7090 elementor-widget elementor-widget-text-editor\" data-id=\"88a7090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"196\" data-end=\"308\">We offer a <strong data-start=\"207\" data-end=\"231\">14-day return policy<\/strong>, which means you have 14 days from the date of delivery to request a return.<\/p><p data-start=\"310\" data-end=\"338\">To be eligible for a return:<\/p><p>\u00a0<\/p><ul data-start=\"339\" data-end=\"554\"><li data-section-id=\"z6zvab\" data-start=\"339\" data-end=\"392\">The item must be <strong data-start=\"358\" data-end=\"390\">unused, unworn, and unwashed<\/strong><\/li><li data-section-id=\"1t48rlf\" data-start=\"393\" data-end=\"443\">The item must be in its <strong data-start=\"419\" data-end=\"441\">original packaging<\/strong><\/li><li data-section-id=\"w3rjac\" data-start=\"444\" data-end=\"488\">All <strong data-start=\"450\" data-end=\"486\">tags and labels must be attached<\/strong><\/li><li data-section-id=\"6n1un0\" data-start=\"489\" data-end=\"554\">Proof of purchase (order confirmation or receipt) is required<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7ade7f elementor-widget elementor-widget-motta-heading\" data-id=\"6e7ade7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h4 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tReasons for Returned Items\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc00f6 elementor-widget elementor-widget-text-editor\" data-id=\"6fc00f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Non-Returnable Items<\/strong><\/p><p data-start=\"590\" data-end=\"629\">The following items cannot be returned:<\/p><p data-start=\"590\" data-end=\"629\"><strong style=\"font-size: 1rem;\" data-start=\"633\" data-end=\"671\">Opened or used perfumes\/fragrances<\/strong><span style=\"font-size: 1rem;\"> (due to hygiene and safety reasons)<\/span><\/p><ul data-start=\"631\" data-end=\"874\"><li data-section-id=\"1817g9c\" data-start=\"710\" data-end=\"736\">Used or worn items<\/li><li data-section-id=\"v5rac4\" data-start=\"737\" data-end=\"774\">Clearance or final sale items<\/li><li data-section-id=\"5b4ut2\" data-start=\"775\" data-end=\"814\">Gift cards or promotional items<\/li><li data-section-id=\"8rcg4l\" data-start=\"815\" data-end=\"874\">Personalized or customized products (if applicable)<\/li><\/ul><p><strong>Damaged, Defective, or Incorrect Items<\/strong><\/p><p data-start=\"928\" data-end=\"983\">If you receive a damaged, defective, or incorrect item:<\/p><ul data-start=\"985\" data-end=\"1148\"><li data-section-id=\"119pgtd\" data-start=\"985\" data-end=\"1031\">Contact us within <strong data-start=\"1005\" data-end=\"1029\">48 hours of delivery<\/strong><\/li><li data-section-id=\"4hyb10\" data-start=\"1032\" data-end=\"1073\">Provide <strong data-start=\"1042\" data-end=\"1058\">clear photos<\/strong> of the issue<\/li><li data-section-id=\"iu62z5\" data-start=\"1074\" data-end=\"1148\">We will arrange a <strong data-start=\"1094\" data-end=\"1124\">replacement or full refund<\/strong> at no additional cost<\/li><\/ul><div><b>Return Process<\/b><\/div><div><p style=\"color: #000000; font-size: medium;\" data-start=\"1388\" data-end=\"1409\">To initiate a return:<\/p><ol style=\"color: #000000; font-size: medium;\" data-start=\"1411\" data-end=\"1562\"><li data-section-id=\"1rmmjjr\" data-start=\"1411\" data-end=\"1451\">Email us at <strong data-start=\"1426\" data-end=\"1449\"><a rel=\"noopener\" data-start=\"1428\" data-end=\"1447\">inquery@bykapra.com<\/a><\/strong><\/li><li data-section-id=\"ppwtpk\" data-start=\"1452\" data-end=\"1508\">Provide your <strong data-start=\"1468\" data-end=\"1506\">order number and reason for return<\/strong><\/li><li data-section-id=\"if8jnt\" data-start=\"1509\" data-end=\"1562\">Our team will guide you with return instructions<\/li><\/ol><p style=\"color: #000000; font-size: medium;\" data-start=\"1564\" data-end=\"1661\">Customers may be responsible for return shipping costs unless the item is defective or incorrect.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-489d021e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"489d021e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63533673\" data-id=\"63533673\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Return &amp; Refund Policy What is the Refund Policy? We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return. To be eligible for a return: \u00a0 The item must be unused, unworn, and unwashed The item must be in its original packaging All [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19870,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19874","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Refund Policy - Buy Kapra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/buykapra.com\/es\/legal\/return-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund Policy - Buy Kapra\" \/>\n<meta property=\"og:description\" content=\"Legal Return &amp; Refund Policy What is the Refund Policy? 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